Refund & Cancellation Policy

This policy covers Preamble Health memberships, standalone services, and related billing. Questions? Contact us using the details at the bottom of this page.

Memberships

Memberships are billed in advance and renew automatically at the end of each billing period at the then-current rate, unless you cancel before your renewal date. You may cancel at any time; cancellation takes effect at the end of your current billing period, and you keep full access to member services until then.

No refunds or credits are provided for partial subscription periods, whether billed monthly or annually, except as required by applicable law. We provide advance notice of any fee changes, which apply only to subsequent billing periods. If your payment method fails and your account becomes past due, access to member services may be suspended until the account is current.

The complete terms governing memberships, including this policy, are set out in the Membership Subscriber Agreement provided at enrollment.

Standalone Services & Testing

Appointments for standalone services (VO₂ max, DEXA, blood diagnostics, metabolic testing) may be rescheduled or canceled up to 24 hours before the appointment at no charge. Late cancellations or no-shows may incur a fee of $199. Completed services are not refundable.

Medications & Laboratory Fees

Medications are prescribed by your Preamble provider and billed separately by the dispensing pharmacy. Once a prescription has been dispensed, it cannot be returned or refunded, consistent with pharmacy law. Laboratory fees are not refundable once specimens have been collected.

Billing Errors

If you believe you’ve been billed in error, contact us within 30 days of the charge and we’ll review and correct any error promptly.

How to Cancel

Email support@preamblehealth.com, call 480-944-5400, or use your patient portal. We’ll confirm your cancellation in writing.